Refund Policy

Welcome to V3 Textile Empire & Co.

At V3 Textile Empire & Co., customer satisfaction is our priority. We strive to deliver premium-quality unstitched fabrics exactly as described. If you experience any issue with your order, please read our refund and return policy carefully.

1. Return Eligibility

We accept return requests within 7 days of receiving your order.

To qualify for a return, the product must:

Be in its original condition.
Be unused and unwashed.
Not be cut, stitched, altered, or damaged by the customer.
Include all original packaging and accessories (if applicable).

Products that do not meet these conditions are not eligible for return or refund.

2. Eligible Reasons for Return

Returns are accepted only for the following situations:

Wrong product received.
Damaged fabric received.
Manufacturing defects.
Significant color difference between the delivered product and the product displayed on our website.

3. Color Difference Policy

We make every effort to display product colors as accurately as possible.

However, colors may appear slightly different due to:

Mobile phone screens
Computer monitors
Screen brightness
Camera lighting
Photography conditions

Minor color variations caused by screen settings are considered normal and are not eligible for return or refund.

If the delivered product has a significant and genuine color difference from the product shown on our website, customers may request a return within the eligible return period.

The final decision regarding color variation will be made after our quality inspection.

4. Parcel Opening Video Requirement

To protect both our customers and our business, an uninterrupted parcel opening video is mandatory for claims involving:

Wrong product received
Damaged fabric
Missing items
Manufacturing defects

The video must begin before opening the parcel and continue without any cuts until all contents are clearly shown.

Claims submitted without a parcel opening video may not be approved.

5. Non-Returnable Items

We cannot accept returns if the fabric has been:

Cut
Stitched
Washed
Used
Altered
Damaged by the customer

Such products are considered final sale.

6. Return Shipping Charges

Customers are responsible for paying the return shipping charges unless otherwise agreed by V3 Textile Empire & Co.

Shipping charges paid during the original purchase are non-refundable.

7. Return Approval Process

Before sending any product back, customers must contact our customer support team.

Once your return request is approved, we will provide the return address and further instructions.

Returns sent without prior approval may not be accepted.

8. Refund Process

After we receive and inspect the returned product:

The inspection will be completed as soon as possible.
If the return is approved, the refund will be processed within 24 working hours of receiving the returned parcel.

Refunds will be issued using the same payment method whenever possible or through an alternative mutually agreed payment method.

9. Replacement Policy

Customers may choose a replacement instead of a refund when eligible.

Replacement requests are subject to product availability.

If the requested article is unavailable, a refund or an alternative product may be offered.

10. Order Cancellation

Orders may be cancelled before dispatch.

Once an order has been dispatched, cancellation requests cannot be accepted.

11. Return Address

Please do not send products without contacting us first.

After your return request is approved, our customer support team will provide the appropriate return address and shipping instructions.

12. Contact Us

For any refund or return inquiries, please contact:

V3 Textile Empire & Co.

Email: v3textileempire@gmail.com

WhatsApp: +92 326 5669966

Support Hours

Monday–Thursday & Saturday–Sunday

2:00 PM – 10:00 PM

Friday: Closed